How to continuously improve and provide better services.
To achieve continuous improvement, it is important to identify areas that need improvement. In order to identify these areas, the company has designed certain processes, such as weekly reports and iterative review meetings. These mandatory activities are intended to help colleagues who are not accustomed to summarizing regularly to establish a fixed time for reflection and self-assessment. These activities, in general, have generated some value (as mentioned in the case study I shared earlier), but I believe there is room for improvement.